My emails are not sending, what to do? 

When sending emails, it's important to remember that Chameleon-i doesn't actually send your message - your email provider (ISP) does that. Chameleon-i creates the message and then requests the email provider (ISP) to confirm the email is sent or being sent.

99% of the time, the answer will be 'yes' and the email(s) will go out and you will see them move to the Sent Items box on your smart nav menu panel.

But what if the answer is 'no'?

• You can verify if your account is authorized with Microsoft - Click here to learn how to confirm this.
• Ensure that the SMTP details in your user account are accurate. If you are uncertain about what these details are, reach out to your ISP for assistance or refer to this helpful article for guidance.
• SMTP details have changed, your email password has been updated. To update your SMTP details in Chameleon-i, please follow this link for instructions on how to do so.
  
  
• SMTP connections exceeded - if your ISP is having a bad day, or cannot for some reason send your emails, you may get a timeout error message. Usually, you'll also be advised in the status to contact your ISP to find out why it failed. 
• Ensure that you have correctly included the placeholder - even a single missing bracket can prevent your emails from being sent. To verify this, simply click on the subject line in your outbox and look for the placeholder that you have inserted.
• Invalid Email Address: If the email address you are attempting to send an email to is incorrectly formatted, the status will show as failed. In the alert we generate, you will see a similar error message:
  
  "status":400,"statusText":"Bad Request","data":{"error":{"code":"ErrorInvalidRecipients","message":"At least one recipient is not valid., Recipient  email address is not resolved. All recipients must be resolved before a message can be submitted."}}}