---
title: How can I authorize Microsoft Office365 in Chameleon-i? 
description: Occasionally you may encounter a problem when sending your emails out - you might need to re-authorize your O365 account with Chameleon-i
---

[Skip to content](https://helpdesk.chameleoni.com/how-can-i-re-authorize-microsoft-office365-in-chameleon-i-#main-content)

English - United Kingdom

Show submenu for translations

[More support](https://helpdesk.chameleoni.com/kb-tickets/new?hsLang=en-gb)

[![chilogo](https://helpdesk.chameleoni.com/hs-fs/hubfs/chilogo.png?width=400&height=105&name=chilogo.png)](https://www.chameleoni.com/)

- [Book your training here](https://www.chameleoni.com/free-training/focused-training-sessions/)
- [Privacy Policy](https://www.chameleoni.com/privacy-notice/)
- [SAAS Conditions](https://www.chameleoni.com/chameleoni-saas-conditions/)
- [Report an issue](https://share-eu1.hsforms.com/1dTLPjz74Qna3uDJ4qmdxBw2dydlh)

Open main navigation

Close main navigation

- [Book your training here](https://www.chameleoni.com/free-training/focused-training-sessions/)
- [Privacy Policy](https://www.chameleoni.com/privacy-notice/)
- [SAAS Conditions](https://www.chameleoni.com/chameleoni-saas-conditions/)
- [Report an issue](https://share-eu1.hsforms.com/1dTLPjz74Qna3uDJ4qmdxBw2dydlh)
- English - United Kingdom
  
  Show submenu for translations
- [More support](https://helpdesk.chameleoni.com/kb-tickets/new)
- [Contact us](mailto:support@chameleoni.com)

[Contact us](mailto:support@chameleoni.com)

 How can we help you today?

- There are no suggestions because the search field is empty.

1. [Chameleon-i Knowledge Base](https://helpdesk.chameleoni.com/?hsLang=en-gb)
2. [Emails and Email Settings](https://helpdesk.chameleoni.com/emails-and-email-settings?hsLang=en-gb)

# How can I authorize Microsoft Office365 in Chameleon-i? 

## Our Exchange Sync Module allows you to connect your Chameleon-i account to your Office 365 Exchange server. In order to authorize please use the following instructions.

Click your name located on the top right of your screen and select O365 Authorization from the dropdown list.

You will see the following popup display: 

![](https://knowledgebase.chisites.net/userfiles/images/O365-Ex-Auth-2.jpg)

 

Click the green '**Authorise'** button.

This will then take you to the MS login page to choose the account you want to synchronize, if the account is not listed enter the email address. Make sure it is the correct work email address and not a personal account.

Once this has been done you will see a notification that you have successfully authorized.

Go back to the Chameleon-i Popup and press the '**Refresh**' button. You will see that the account is now syncing.

**Note:** If your account was not syncing for sometime, you will need to manually sync for the missing emails.  Click [here](https://helpdesk.chameleoni.com/how-can-i-manually-synch-for-missing-emails?hsLang=en-gb)to find out how can you do that. 

**If you have mistakenly synchronized your personal email account or another user's account, it is recommended to follow the above process in an INCOGNITO window to rectify the issue.**

Incognito window can be found in Google Chrome: 

![](https://helpdesk.chameleoni.com/hs-fs/hubfs/image-png-Aug-05-2024-10-43-04-9590-AM.png?width=447&height=176&name=image-png-Aug-05-2024-10-43-04-9590-AM.png)

Firefox: 

![](https://helpdesk.chameleoni.com/hs-fs/hubfs/image-png-Aug-05-2024-10-43-34-0599-AM.png?width=371&height=233&name=image-png-Aug-05-2024-10-43-34-0599-AM.png)

 

- [Troubleshooting](https://helpdesk.chameleoni.com/troubleshooting?hsLang=en-gb)
- [User Settings](https://helpdesk.chameleoni.com/user-settings?hsLang=en-gb)
- [Emails and Email Settings](https://helpdesk.chameleoni.com/emails-and-email-settings?hsLang=en-gb)
- [Tips and tricks](https://helpdesk.chameleoni.com/tips-and-tricks?hsLang=en-gb)
- [General](https://helpdesk.chameleoni.com/general?hsLang=en-gb)
- [exchange synchronisation](https://helpdesk.chameleoni.com/exchange-synchronisation?hsLang=en-gb#main-content)

    - [exchange](https://helpdesk.chameleoni.com/exchange-synchronisation?hsLang=en-gb#exchange)
- [Website Integrations](https://helpdesk.chameleoni.com/website-integrations?hsLang=en-gb)
- [Search in Chameleon-i](https://helpdesk.chameleoni.com/search-in-chameleon-i?hsLang=en-gb)
- [Plugins and Features](https://helpdesk.chameleoni.com/plugins-and-features?hsLang=en-gb)
- [Admin Tab](https://helpdesk.chameleoni.com/admin-tab?hsLang=en-gb)

[![chilogo-1](https://helpdesk.chameleoni.com/hs-fs/hubfs/chilogo-1.png?width=400&height=105&name=chilogo-1.png "chilogo-1")](https://www.chameleoni.com/)

 AAA

<https://www.facebook.com/chameleonirs> <https://www.twitter.com/> [mailto:support@chameleoni.com](mailto:support@chameleoni.com)

Copyright © 2024, chameleoni.com